Terms of Use

Accepting these terms

These Terms of Use ("Terms") govern your use of livingwaterspharmacy.com, portal.livingwaterspharmacy.com and any related online services (together, the "Services") operated by Living Waters Pharmacy ("Living Waters," "we," "us"). By using the Services you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

No medical advice

Information on this website, including descriptions of medications, articles and answers to frequently asked questions, is for general education only. It is not a substitute for advice, diagnosis or treatment from a licensed healthcare provider. Always talk with your prescriber about whether a medication is right for you, and never delay or ignore professional medical advice because of something you read here.

Using the Services does not by itself create a pharmacist–patient or physician–patient relationship. Our pharmacists remain available to answer questions about medications we dispense to you.

Prescriptions and eligibility

• All of our medications require a valid prescription from a licensed prescriber who has a legitimate relationship with the patient.
• Our screening tools and intake results are not a diagnosis and do not guarantee that a prescription will be issued. The decision to prescribe belongs entirely to the prescriber.
• Our pharmacists may decline to fill a prescription when, in their professional judgment, doing so would not be safe or lawful.
• We dispense only to patients located in states where Living Waters Pharmacy is licensed.
• You must provide information that is true, complete and current, including your full medical history and current medications. Inaccurate information can put your health at risk.

About compounded medications

Living Waters is a 503A compounding pharmacy. Compounded medications are prepared for an individual patient based on a prescription. Compounded medications are not FDA-approved, and they are not generic equivalents of brand-name drugs. The FDA does not verify the safety, effectiveness or quality of compounded medications before they are dispensed. We prepare our medications under applicable state and federal pharmacy standards, including USP requirements for sterile compounding.

Results vary from person to person. We do not promise any particular outcome, such as a specific amount of weight loss.

Online intake form

When you complete our intake form, you confirm that you are the patient (or are legally authorized to act for the patient), that the information you provide is accurate, and that you agree to the consents shown in the form. Intake information is reviewed by a licensed prescriber and our pharmacy team and is handled as described in our Privacy Policy.

Provider portal accounts

The provider portal is for licensed prescribers, their authorized staff and Living Waters personnel. If you have a portal account, you agree to:

• keep your sign-in details and verification codes private and not share your account;
• use the portal only for patients you are authorized to treat, and only for legitimate medical purposes;
• submit prescriptions only within the scope of your license and in compliance with applicable law;
• keep your professional details (license, NPI, clinic information) accurate; and
• tell us promptly if you suspect unauthorized access to your account.

We may suspend or close an account that is misused, inactive or no longer authorized. Portal activity is logged for security and compliance.

Orders, shipping and returns

Prices, availability and shipping times can change and are confirmed when your order is processed. Temperature-sensitive medications are shipped in protective packaging; please store them as directed as soon as they arrive.

For patient safety, medications cannot be returned or exchanged once they have been dispensed, except where required by law. If there is a problem with your order, such as damage in transit or a dispensing error, contact us right away and we will work with you to resolve it.

Acceptable use

You agree not to:

• provide false information or impersonate another person or prescriber;
• attempt to access accounts, records or areas of the Services you are not authorized to use;
• interfere with the security or operation of the Services, including by introducing malicious code or automated scraping;
• use the Services to obtain medication for anyone other than the patient named on the prescription; or
• use the Services for any unlawful purpose.

Our content

The text, graphics, logos and design of the Services belong to Living Waters Pharmacy or its licensors and are protected by intellectual property laws. You may view and print pages for your personal, non-commercial use. Any other use requires our written permission.

Privacy

Our Privacy Policy explains how we collect, use and protect your information. Protected health information is also governed by our Notice of Privacy Practices under HIPAA.

Disclaimers

We work to keep the Services accurate, available and secure, but they are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Services will be uninterrupted or error-free. Nothing in these Terms limits any duty we owe as a licensed pharmacy that cannot be limited by law.

Limitation of liability

To the fullest extent permitted by law, Living Waters Pharmacy and its owners, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the website or portal. This limitation does not apply to liability that cannot be limited under applicable law.

Indemnification

You agree to indemnify and hold harmless Living Waters Pharmacy from claims, losses and expenses (including reasonable attorneys' fees) arising from your misuse of the Services, your violation of these Terms, or information you provide that is false or misleading.

Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute relating to the Services will be brought in the state or federal courts located in Harris County, Texas, unless applicable law requires otherwise.

If any part of these Terms is found unenforceable, the rest will remain in effect. Our failure to enforce a provision is not a waiver of it.

Changes to these terms

We may update these Terms from time to time. The date at the top of this page shows when they were last changed. Continuing to use the Services after an update means you accept the revised Terms.

Contact us

Questions about these Terms? Contact us: